Important: Important notice for our patient
Warden Lodge are moving to Total Triage from Monday 1st July.
Helping you get the right treatment, by the right clinician, at the right time.
We will be asking all patients to complete an online Patient Triage form which can be found on our website at www.florey.accurx.com/p/E82123.
This will be reviewed by one of our clinicians and we will then contact you with either advice or a link to book an appointment where appropriate.
If you are unable to do this, a family member, friend or carer can complete the form on your behalf. Of course if you are unable to complete the online form, you can still contact us by phone and one of our dedicated team members will talk you through the Accurx pathway and support you using this new process.
Please visit the following link for further information: Patient Support: A better way to contact your GP | Accurx Help Centre
Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
We will respond to requests within 2 working days.
Urgent appointments
Urgent appointment requests can be completed via the patient online triage form. The triaging clinician can offer a same day appointment if appropriate.
If you need more urgent help, please call us. If the GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on 01992 622324 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the surgery between 8:30am and 10am.
We cannot guarantee that one of our practice GP’s will attend as we use the Acute In-hours Visiting Service (AIVS) to support the GP’s when demand is high. AIVS will visit with 6 hours of the visit being passed to them.